Privacy Policy

Last Updated: March 2025

At Flex Plate, we are committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020. This policy outlines how we collect, use, store, and protect your personal information when you interact with our website, purchase products, or communicate with us.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Details – Name, contact details (email, phone number, shipping and billing addresses).
  • Transaction Information – Order details, payment information (processed securely via third-party payment providers).
  • Device & Browsing Data – IP address, browser type, and interactions with our website (collected through cookies and analytics tools).
  • Customer Communication – Any inquiries, feedback, or support requests submitted via our website, email, or social media.

2. How We Use Your Information

We collect personal information for the following purposes:

  • To process and fulfill orders, including shipping and customer support.
  • To improve our website and services, using analytics and feedback.
  • To communicate with you, including order confirmations, support responses, and marketing updates (only if you opt-in).
  • To comply with legal and regulatory obligations under New Zealand law.

3. Sharing of Information

We do not sell or rent your personal information. However, we may share it with:

  • Service Providers & Partners – Such as payment processors, shipping companies, and IT support services to facilitate transactions and deliveries.
  • Legal Authorities – If required by law, court order, or to protect our business and customers.

All third-party service providers are required to handle your data securely and in accordance with privacy laws.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, loss, or misuse. This includes:

  • Secure payment processing through trusted third-party providers (we do not store credit card details).
  • Encrypted communication via SSL certificates on our website.
  • Regular security updates and access controls to safeguard stored data.

5. Your Rights Under NZ Privacy Law

Under the Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you.
  • Request corrections to inaccurate or outdated information.
  • Withdraw consent for marketing communications at any time.
  • Request deletion of your data where legally applicable.

6. Cookies & Website Tracking

Our website uses cookies to improve user experience and analyze website traffic. By using our website, you consent to the use of cookies. You can adjust your browser settings to disable cookies, though some site functions may be affected.

7. Changes to This Policy

We may update this Privacy Policy as needed to reflect changes in law or our business practices. Any updates will be posted on this page with the latest revision date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please use the contact page to outline your concerns.

Your privacy is important to us. Thank you for trusting Flex Plate.